At all times OpenVPMS will only collect the information we need for the particular function or activity we are carrying out.
Generally, we collect an individual’s personal information from that individual. For example, we may collect information from you when you complete our Commercial Account Application Form, or when you provide us with information, whether in person, by telephone, online or in writing. If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.
However, occasionally we may also collect personal information from someone other than the individual, for example from any other organisation with which you have had any dealings, or which you have nominated to act as trade referee, or from publicly maintained records.
We may also collect contact details and some other personal information if you are on our Newsletter Mailing list or subsequent mailing list for promotions/advertising.
We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
We are not responsible or liable for the security of data sent via the internet.
Collecting sensitive information
Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This information will only be kept for the purpose of the complaint and will not be used for any other purpose.
Collecting through our websites
OpenVPMS has its own public website — www.openvpms.org —There are a number of ways in which we collect information through our website.
Analytics
We use Google Analytics to collect data about your interaction with our website. Google Analytics is hosted by a third party. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:
- your device’s IP address (collected and stored in an anonymised format)
- device screen size
- device type, operating system and browser information
- geographic location (country only)
- referring domain and out link if applicable
- search terms and pages visited
- date and time when website pages were accessed
Cookies
Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.
Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Email lists, registrations and feedback
We may use your personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product and service offerings, newsletters and general information about us.
If you prefer not to receive information about our products and services you can ask to be removed from the relevant circulation list by contacting us, using the details listed below.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service to you, unless you have expressly consented to that disclosure.
We use Mailchimp to manage our mailing lists and event registrations.
Social Networking Services
We use social networking services such as Facebook and YouTube to communicate with the public about our work. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook and YouTube (a Google company) on their websites.
Disclosure of Information
Unless expressly authorised to do so by the relevant User, Vertical Connect will not disclose any User’s personal information to any third party except where (a) the disclosure relates to the purposes for which the information was collected (as stated above); (b) Vertical Connect believes in good faith that it is required to do so by law; or (c) that third party is a Related Company of OpenVPMS and is involved in the provision of the OpenVPMS Website, OpenVPMS application or Services to Users. Notwithstanding the foregoing,
Quality of personal information
To ensure that the personal information we collect is accurate, up-to-date and complete we:
- record information in a consistent format
- where necessary, confirm the accuracy of information we collect
- promptly add updated or new personal information to existing records
- regularly audit our contact lists to check their accuracy.
We also review the quality of personal information before we use or disclose it.
Complaints
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will:
- listen to your concerns and grievances;
- discuss with you the ways in which we can remedy the situation; and
- put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.
If we have tried to resolve your complaint and you are not happy with our response, you may also contact the Office of Australian Information Commissioner by calling 1300 363 992 or by visiting www.oaic.gov.au.
We will tell you promptly that we have received your complaint and then any actions that will be taken.
Changes to this Statement
OpenVPMS will occasionally update this Privacy Policy to reflect company and customer feedback. OpenVPMS encourages you to periodically review this Statement to be informed of how OpenVPMS is protecting your information.
Contact Information
Vertical Connect welcomes your comments regarding this Privacy Policy. If you believe that OpenVPMS has not adhered to this Statement, please contact us. We will take reasonable steps to promptly reply to your contact. Please click here to go to the Contacts Page.
