Idexx Smartflow Outage

As many OpenVPMS customers will be aware,  Idexx Smartflow has been experiencing significant service issues since Friday 5th August and these continue to affect those users who utilise these services.

Please note these issues are impacting many other Practice Management Software providers , not only OpenVPMS.

Unfortunately we do not have any control over the speed of resolution of this issue so we advise users to keep track of the issue on the Smartflow status page.   We advise users to contact Idexx directly for any further updates.

Currently we also advise users to disable Smartflow Integration to stop any severe impacts on Patient Check-In in OpenVPMS.  For advise on how to do this please contact us via our support email.

Phone Support

For any urgent support matters please contact us on 03 8737 9309. For any non urgent matters please email support@openvpms.com